Privacy Policy

Effective Date: August 17, 2018
Last Updated: July 3, 2025

Introduction

RGB General Contracting LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.rgbgeneralcontracting.com, use our services, or interact with us through various channels, including SMS communications.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request roofing estimates or consultations
• Fill out contact forms on our website
• Subscribe to our newsletter or SMS communications
• Schedule appointments or inspections
• Communicate with us via email, phone, or text
• Participate in surveys or provide feedback

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Property information (address, roof type, project details)
• Professional details (homeowner status, project timeline, budget information)
• Communication preferences
• Any other information you choose to provide

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. This helps us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality
• Deliver targeted advertising and content

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

SMS/Text Messaging

How We Use SMS Data

We use your SMS information to:

• Send marketing communications about our roofing services
• Provide appointment reminders and confirmations
• Share important project updates and notifications
• Deliver requested information about roofing services
• Provide customer support and service communications

SMS Data Sharing

We do not sell, rent, loan, trade, lease, or otherwise transfer your mobile phone number or SMS opt-in data to any third party for their marketing purposes. We may share your information with service providers who assist us in delivering SMS services, but only under strict confidentiality agreements.

Your SMS Rights

• You can opt-out at any time by replying "STOP" to any message
• Message frequency varies based on your preferences and our communication needs
• Standard message and data rates apply according to your mobile carrier plan
• For help or support, reply "HELP" to any message or contact us directly
• Consent to receive SMS is not required as a condition of purchase

SMS Data Retention

We retain your SMS opt-in status and related data for as long as you remain opted-in, plus an additional period as required by law or regulation.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide, operate, and maintain our roofing services
• Process service requests and manage client projects
• Communicate with you about our services
• Respond to your inquiries and provide customer support
• Schedule appointments and inspections

Marketing and Communications

• Send you marketing materials about our services (with your consent)
• Deliver newsletters, updates, and promotional content
• Conduct market research and analyze customer preferences
• Personalize your experience with our services

Business Operations

• Analyze website usage and improve our online presence
• Develop new services and enhance existing offerings
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

• Website hosting and maintenance
• Email marketing platforms
• SMS messaging services
• Analytics and tracking services
• Payment processing
• Customer relationship management
• Subcontractors and material suppliers (for project completion)

These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal process
• Government requests or investigations
• Protection of our rights, property, or safety
• Protection of others' rights, property, or safety

Consent

We may share your information with your explicit consent for specific purposes not covered in this Privacy Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purpose for which we collected the information
• Our legitimate business interests

When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a portable format

Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your preferences and contact information

Deletion

• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for specific processing activities

Marketing Communications

• Opt-out of marketing emails by clicking unsubscribe links
• Opt-out of SMS messages by replying "STOP"
• Update your communication preferences at any time

Cookies and Tracking

• Control cookie settings through your browser
• Opt-out of certain tracking technologies
• Request information about our tracking practices

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to this transfer, storage, and processing.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Compliance and Regulatory Information

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR)
• CAN-SPAM Act
• Telephone Consumer Protection Act (TCPA)
• Cellular Telecommunications Industry Association (CTIA) guidelines

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Note: This Privacy Policy applies to all visitors, users, and customers of RGB General Contracting LLC services. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.